Refund Policy

VIE Cart wants customers to receive practical home goods that match the product page and order details. If something is wrong with your order, contact us at firestorm990@tutamail.com.

Before starting a return

Please email us before returning any item. Include your order number, email address, photos if the item arrived damaged or incorrect, and a short explanation of the issue. We will review the request and provide the next steps.

Return eligibility

Items generally need to be unused, in the condition received, and with original packaging when applicable. Items that are damaged after delivery, used in a way that prevents resale, missing parts, or returned without authorization may not be eligible for a refund.

Damaged, incorrect, or missing items

If your order arrives damaged, incorrect, or incomplete, contact us promptly with photos and order details. We will review the issue and may offer a replacement, refund, or other resolution based on the order and applicable law.

Refund timing

Approved refunds are issued to the original payment method after the return or claim is reviewed. Bank and payment provider processing times can vary.

Return address

Do not send products back without contacting us first. The correct return instructions and return destination will be provided after your request is reviewed.